Beyond Finance is seeking a highly skilled Workforce Management Analyst to join its dynamic team. This remote position offers an excellent opportunity for professionals with experience in workforce planning and forecasting within contact centers. The ideal candidate will be responsible for creating short-term staffing forecasts, analyzing historical data, and ensuring optimal workforce allocation. Beyond Finance is dedicated to supporting individuals in achieving financial stability, and this role plays a crucial part in maintaining high-quality customer service operations.
This position requires a deep understanding of workforce management systems such as Community WFM, Calabrio, and NICE IEX. The successful candidate will be responsible for developing staffing demand forecasts, collaborating with scheduling teams, and building reports to enhance workforce efficiency. Strong analytical skills, proficiency in Microsoft Excel, and a proactive approach to problem-solving are essential for this role. The company values individuals who can think strategically and contribute to continuous improvement efforts.
Beyond Finance offers competitive benefits, including employer-contributed healthcare, paid time off, and a 401(k) matching program. Employees also have access to career development opportunities and a supportive work environment that fosters growth. If you are looking for a challenging yet rewarding remote position in workforce management, this is your chance to join a company that values innovation and excellence. Apply today and be part of a team that is making a difference in people’s financial well-being.
Job Details Remote Job at Beyond Finance
| Post Date | February 20, 2025 |
|---|---|
| Organization Name | Beyond Finance |
| Total Vacancy | Multiple |
| Gender | All Genders |
| Education | Relevant Bachelor’s Degree |
| Location | Remote |
| Age | 18+ |
| Last Date | Open Until Filled |
Contact Details for Remote Job at Beyond Finance
| Organization Name | Beyond Finance |
|---|---|
| careers@beyondfinance.com | |
| Website | www.beyondfinance.com |
Vacancy Details and Eligibility Criteria
| Job Title | Eligibility Criteria |
|---|---|
| Workforce Management Analyst | – 3+ years of experience in a contact center environment |
| – 2+ years in a Workforce Management (WFM) role | |
| – Proficiency in Community WFM, Calabrio, Aspect eWFM, NICE IEX, or similar systems | |
| – Advanced Microsoft Excel skills (pivot tables, data manipulation, etc.) | |
| – Strong problem-solving and analytical abilities |
Responsibilities for Remote Job at Beyond Finance
| Responsibilities |
|---|
| Create short-term staffing demand forecasts for multiple workstreams |
| Analyze historical data to optimize workforce efficiency |
| Load and update forecasts in the WFM system |
| Build and maintain reports for leadership teams |
| Collaborate with scheduling and real-time management teams |
How to Apply for Remote Job at Beyond Finance
- To apply for this position, visit the Beyond Finance careers page and locate the Workforce Management Analyst job listing. Click on the apply button and create an account if you are a new user. Fill out the online application form with accurate details, including your personal information, educational background, and relevant work experience.
- Upload your most recent resume and any supporting documents, such as certifications or recommendation letters, that demonstrate your qualifications. Double-check all the entered information for accuracy before submitting the application. Once submitted, you will receive a confirmation email regarding your application status.
- If your application meets the job requirements, the hiring team will contact you for further assessments, including interviews and potential skill evaluations. Stay attentive to your email and phone for any communication from Beyond Finance. Good luck with your application.
Required Documents for Remote Job at Beyond Finance
| Document | Details |
|---|---|
| Resume | Updated CV with relevant experience |
| Cover Letter | Brief explanation of why you’re a good fit for the role |
| Educational Certificates | Degree and certifications in related fields |
| Experience Letter | Proof of prior work experience (if available) |
| ID Proof | National ID or Passport |
FAQs About Remote Job at Beyond Finance
Is this job remote?
Yes, this position is fully remote, allowing you to work from anywhere.
What is the salary range for this role?
Salary details will be shared during the interview process based on experience and qualifications.
Recent Jobs
Workforce Management Analyst at Beyond Finance (Remote)